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Types of Services

All clients must be referred by the Department of Community Services and be fully assessed by Quest professional staff. Routine services offered by Quest include a range of diagnostic and therapeutic procedures. 


  • Assessment of medical and psychiatric suitability for admission
  • Assessment of medical/psychiatric condition upon arrival
  • Regular review of medical/psychiatric condition
  • Minor accidental laceration repairs using local anaesthetic
  • Discharge and placement assessment and planning
  • Discharge assessment
  • Taking samples for laboratory assessment as indicated for a general review; this excludes emergency assessment or major procedures, e.g. lumbar puncture, bone marrow examination.
  • Weekly review of health status conducted through team conference rounds
  • Night, weekend, holiday availability for urgent service
  • Ordering and reviewing treatment
  • Consultations as ordered by physicians


  • Assessment for nursing care
  • Provision of personal care at the required level
  • Assistance with activities of daily living as required
  • Monitoring food/fluid intake and output
  • Health teaching
  • Administration of medications
  • Design and monitor non-aversive behavioural programs
  • Counselling - formal and informal
  • Skill training -activities of daily living, personal care, social interactions, etc
  • Assessment of health needs
  • Assessment of health deficit areas and development of interventions to counter them
  • Interventions for setting limits in coordination with other clinical services
  • Taking of blood samples


  • Social Work Assessment
  • Completion of social history/file reviews
  • Individual counselling and/or supportive social work interaction
  • Referral to community resources/agencies
  • Request to Community Services Department re: funding of special needs items, transportation, planning
  • Investigation of entitlement for financial benefits e.g. Old Age Security, Department of Veterans Affairs, Canada Pension Plan (CPP), etc., and accessing of same
  • Advocacy for clients, i.e. for development/expansion of services
  • Services to family members, next-of-kin/guardians, as appropriate - i.e. counselling, referral, accessing services
  • Consultation and information-sharing with team members re: client/family issues (in team conference or individually)
  • Arrangement for family participation in team conference/social activities and support for same
  • On-going assessment of client readiness for community placement
  • Arrangement for and/or accompaniment of clients on:
  • pre-discharge planning visits
  • coordination of joint-meetings in preparation for community placement, i.e. staff of receiving facilities/care coordinators/facility staff
  • preparation for Classification/ Discharge with clients and, where appropriate, with family members
  • finalizing arrangements for client’s discharge from the agency.
  • Taking each client’s photo for identification purposes


  • Diagnostic Assessment of personality and of cognitive and intellectual capabilities using psychological instruments
  • Clinical interviews
  • Pre and post treatment evaluation using specific assessment techniques
  • Functional Analysis/Behavioural Assessment for pinpointing any required interventions
  • Behavioural Interventions (non-aversive only)


  • Assessment of occupational functioning i.e. self-care, productivity, leisure
  • Planning and implementation of individualized programs
  • Evaluation of client progress
  • Supervision of structured community outings
  • Communication with members of the interdisciplinary team
  • Referrals to community agencies
  • Visits to community agencies/residences as necessary


  • Nutritional assessments and individual nutritional profiles
  • Diet history, determination of  likes, dislikes, allergies
  • Implementation of regular and therapeutic diet orders
  • Charting of nutritional care plans
  • Communication and consultation with nursing, medical staff and the clinical team
  • Maintenance of individual nutrition kardexes
  • Counselling of clients and families on nutritional matters
  • Education of clients and staff


  • Assessment of musculoskeletal status, e.g.  range of motion, strength
  • Assessment of functional ability, e.g. balance, transfers, walking
  • Planning and implementation of individualized programs
  • Regular evaluation and modification of programs as necessary
  • Prescription of assistive devices (e.g. crutches, braces) as appropriate
  • Communications with interdisciplinary team members and family